General troubleshooting
Use a safe order of operations before resetting or deleting anything.
All platforms Everyone
Start here
- 1
Read the exact message shown by FLEX.
- 2
Confirm the expected account or Guest profile is active.
- 3
Check the connection if the action uses sync, AI, purchases, or support.
- 4
Retry the action once.
- 5
Close and reopen FLEX if no unsaved active-workout change will be lost.
- 6
Export a backup before importing, clearing storage, reinstalling, or deleting.
Get help
Signed-in users can submit Report a Bug from Profile. For account, privacy, or general support, email DuffyAdams55@gmail.com and include the FLEX version, platform, what you expected, and what happened.